Pricing Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Pricing Policy—the basics
Effective 08/28/2025
At Next Gen, we are committed to providing you with quality repairs and products at fair prices. Our pricing policy is designed to give you peace of mind that you are getting the best value.
Price Match Guarantee
We will match the price of any identical service or product offered by a local competitor. The following conditions apply to our Price Match Guarantee:
Eligibility: The service or product must be identical in brand, model, and specifications to the one offered at Next Gen. The competitor's price must be verifiable and currently in effect.
Local Competitors: The competitor must be a local, brick-and-mortar repair shop or retailer. We do not price match internet-only retailers, third-party sellers on marketplace websites, or clearance/liquidation prices.
Verification: To claim a price match, you must provide a valid advertisement, quote, or a printout of the competitor's current pricing at the time of your service or purchase.
Timing: The price match must be requested at the time of your service or purchase.
Transparent Pricing
We believe in transparent pricing. All of our service fees and product costs will be clearly communicated to you upfront. We will provide a detailed quote before any work is performed, so there are no surprises.
Service Estimates
For complex repairs, we will provide a diagnostic and a detailed estimate of the cost before we begin. If additional work is needed that would alter the original estimate, we will contact you for approval before proceeding.
This policy is subject to change without notice. Please contact us directly with any questions regarding our pricing.
What to include in the Refund Policy
Generally speaking, a refund policy often addresses these types of issues: the timeframe for asking for a refund; whether the refund will be full or partial; under which conditions the customer will receive a refund; and much, much more.
Cancellations must be requested or made online by the customer within a 24-hour period. At maximum, within 2 days of the appointment, the customer is booked.
No refunds past the 24-hour period for diagnostics. Although the customer may still refuse the service.